My code never arrived
Have a look in the spam folder — the code email hides there sometimes. Codes live for ten minutes, and a fresh one is always a click away.
Support
We have your back, adventurer
The three things we are asked most, answered plainly.
My gems are missing
They land in your account seconds after payment. If they have not, write to us with the date of your purchase and we will find them.
The launcher or anti-cheat is upset
Always start the game from the launcher. If Easy Anti-Cheat complains, a reinstall from the launcher puts it right.
Still stuck? We read every letter: support@virtuesekai.com.